Carlstein
PRINTS
All our artwork is printed on premium artist-grade paper at museum quality.
FRAMES
Frames are handmade from high-quality wood, milled with simple clean lines and presented with a satin finish. Includes an 2mm thick snow-white mount that will not discolour or fade with age.
EDITIONS
When you order a piece, a signed Certificate of Authenticity is shipped directly which ensures the piece has been made to meet fine art specifications.
Certificates of Authenticity are signed, editioned (Limited Editions), and shipped separately to guarantee the highest standards of quality control.
Once a limited edition is sold out it will not be restocked.
SHIPPING
We produce the prints you ordered after you have placed your order to make sure that you receive the prints as fresh as possible and brand new. We use multiple art laboratories in the UK and the EU available to produce the artwork. Our collaborating professional printing partner produces the most high quality prints also to well known museums and galleries worldwide.
Your artwork will be produced and shipped within 7 working days from the day you made the order. However, more complex products such as the limited edition framed prints are tailor made and can occasionally take up to 7 days to 4 weeks to make.
Expect a processing window of about 5-7 days before receiving a Shipping Confirmation.
RETURNS
If your order has not been shipped yet, we are able to assist you with the cancellation. To cancel an order that has not yet shipped, please contact us.
We are unable to process cancellations for items that have already shipped. All print on demand products are tailor made, custom-made and bespoke to the end-consumers individual specifications and no order would exist unless a personalised commission was provided.
Our framed prints are carefully packaged in secure cardboard boxes. If your order has arrived damaged in transit, please contact us along with photographs of the damaged areas. We understand that there are times when packages are mishandled during shipping. If you do receive a damaged item, please email us within 24 hours.
